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M1 CEO Apologizes For Outage, Offers Free Calls & SMS This Sunday

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Yesterday 4th February 2014, many M1 mobile subscribers islandwide were left stranded with phones without reception starting as early as 7am in the morning. M1 quickly picked up the problem and notified users via their Facebook page and reported they have fixed the problem just before 1pm. The recent years of recurring network problems and outages on M1 has caused a flurry of subscribers to take their feedbacks to the telco’s official Facebook page, with thousands of comments from concerned and angry customers. Most has threatened to terminate their subscription plans while others demand a better compensation such as a month’s subscription waiver or free calls on weekdays.

[perfectpullquote]M1 suffers 3rd major service disruption in 13 months[/

]

Mobile phones has become a large part of our lives, especially more so in a tech-savvy country like Singapore. Not being to make calls or check emails via mobile data on a weekday morning can be a big inconvenience and disastrous for some. After 12 hours into the outage, M1 claimed a software issue on their system has caused phones not being able to register on the network. M1’s CEO Karen Kooi has also apologize through a SMS broadcast to all M1 mobile subscribers and offers free local calls, SMS and MMS this Sunday 9th February 2014.

As much as we understand the complexity of running and managing a telco/data network and sympathising with M1’s situation, we doubt the public will react well with these recurring disruptions. We can only hope this will be the last.

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