If you have been cancelling Grab bookings, you’d better watch out.
That’s because the local taxi and ride-sharing company will begin to impose fines on users who abuse cancellations starting today. According to Grab, cancellations are massive inconveniences to both riders and drivers, assuring users that the $2 fine will only kick in after more than ten cancellations within a week.
Grab introduces cancellation fees, everyone loses their minds. Well maybe some of you people should stop cancelling so much.
— It's Kiril (@BawangPurple) January 10, 2017
FRIENDS, the Grab cancellation fees only apply is you have more than 10 cancellations per week. (That one you asking for it)
— Amy (@_feux) January 10, 2017
Cancellation charges are not new and have been present for some time on the rival app – Uber charges a hefty S$10 fee for cancellation after five minutes successfully booking a ride. However, users can dispute the fine through Uber app or their support email.
It is also possible that Grab’s new cancellation policy is introduced to curb GrabShare abusers who frequently make cancellations in hope to enjoy a ride all by themselves.
Over time, the move can lead to a positive outcome, resulting in lesser misses for drivers on the road, increased earnings and better chances to find a ride since users will think twice before making a booking or cancelling now.