Grab just pissed its users off with $2 cancellation fees

Oh no they didn't

Grab $2 cancellation fee kicks in today

If you have been cancelling Grab bookings, you’d better watch out.

That’s because the local taxi and ride-sharing company will begin to impose fines on users who abuse cancellations starting today. According to Grab, cancellations are massive inconveniences to both riders and drivers, assuring users that the $2 fine will only kick in after more than ten cancellations within a week.

Cancellation charges are not new and have been present for some time on the rival app – Uber charges a hefty S$10 fee for cancellation after five minutes successfully booking a ride. However, users can dispute the fine through Uber app or their support email.

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It is also possible that Grab’s new cancellation policy is introduced to curb GrabShare abusers who frequently make cancellations in hope to enjoy a ride all by themselves.

Over time, the move can lead to a positive outcome, resulting in lesser misses for drivers on the road, increased earnings and better chances to find a ride since users will think twice before making a booking or cancelling now.

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